Feedback from previous guests about their experience.
58%
loved the resort and would return for another relaxing stay
5.8/10
Guest rating
Rooms
6.4
Location
8.0
Service
7.0
Dining
7.2
Guest reviews
5.8/10
based on 5 reviews
6.6
6.6/10 based on 104 reviews
Ellen
United States of America,
January
2025
6.8/10
My stay at New Patong Premier Resort was a mix of good experiences and a few minor issues. The staff was incredibly accommodating and friendly, making me feel welcomed. However, the noise from the public road and the absence of an elevator in the four-story hotel were slight drawbacks. Overall, the location is fantastic, just a short walk to the beach and nightlife.
Rooms
7.9
My Superior Double Room was spacious and comfortable, though it had an older feel in some areas. The overall cleanliness was great, and I appreciated the value for money.
Service
8.5
The staff were super nice, especially Mango, the manager, who went out of his way to ensure everything was perfect during my stay. However, there were times when the team seemed a bit overwhelmed.
Location
9.0
The resort's location is fabulous, just a five-minute walk to the beach and a ten-minute stroll to the vibrant nightlife of Patong. It's close enough to everything yet feels a bit secluded, surrounded by lush gardens.
Dining
8.0
Breakfast was excellent with a good variety of options available. It was nice to have a hearty meal without having to walk far from my room.
Facilities
6.5
The resort offered a lovely garden and pool area, perfect for relaxation. However, the lack of an elevator made it challenging to navigate with luggage, particularly on the upper floors.
Ann
United States of America,
January
2025
5.8/10
My stay was quite disappointing. The location was convenient, being just a two-minute walk to the beach, but the overall condition of the resort left much to be desired. While the reception staff were friendly and accommodating, the rooms were not clean, and I encountered significant issues during my visit.
Rooms
5.0
The room was filthy and poorly maintained, with dirty bedding and a bathroom that had dead cockroaches upon arrival. The balcony was tiny and the lighting in the room was very dim, making it uncomfortable.
Service
5.0
The reception staff were kind and attentive, but the lack of proper response towards our complaints, especially regarding the rat issue and cleanliness, was frustrating.
Location
5.0
The resort is located in a strategic area, just a short distance from Patong Beach, which is a plus. but it felt like it was not living up to the potential of its surroundings.
Dining
5.0
Breakfast was underwhelming and not up to the standards one would expect in Thailand. It consisted of basic options that didn't meet my expectations.
Facilities
5.0
Facilities like the pool looked uninviting due to dirt, which was disappointing, but they did offer additional services like dry cleaning and tour assistance.
Ira
United States of America,
December
2024
6.2/10
I had a mixed experience at New Patong Premier Resort. While the staff were friendly and attentive, the facilities and cleanliness left much to be desired. The location was excellent, close to the beach and shopping, but I encountered some frustrating issues during my stay.
Rooms
6.2
My room was small but functional, right next to the pool, which was great. However, I did notice some cleanliness issues, like dust and dirt on the ceiling ledge. The bed wasn't very comfortable either.
Service
7.0
The staff were consistently moving around the hotel. They were friendly and did their best, but I felt like more attention to cleanliness could have improved my stay.
Location
8.5
The resort's location was fantastic, just a short walk to the beach and Bangla Road, making it easy to explore Patong. There were plenty of taxi options available right at the front.
Dining
7.5
The breakfast was included in my booking and was quite satisfying. I appreciated the good quality of food, especially the option of tasty Thai dishes available in the on-site restaurant.
Facilities
5.0
The fitness room was quite basic, with just a bike, some hand weights, and a multi-station machine. Plus, the pool appeared dirty at times, which was disappointing.
Harry
United States of America,
October
2024
5.6/10
My stay at New Patong Premier Resort was mostly pleasant. The location was fantastic, just a short walk from both the beach and nightlife. However, I did encounter some noise from the street, which can be a bit disturbing at times. Overall, the friendly and accommodating staff made my experience enjoyable. 🌴😊
Rooms
7.0
I found the room spacious and comfortable, though it lacked some modernity. It didn't look quite like the pictures advertised online, but it was still satisfactory for my needs.
Service
6.5
The staff were mostly friendly and eager to help, but there were moments when I felt their response could have been warmer, especially when I had questions.
Location
9.0
The resort is perfectly located near Patong Beach, making it easy to explore local shops and restaurants. It's just a short 10-minute walk to Bangla Rd, so everything was really accessible.
Dining
8.0
Breakfast was included in my stay, and it was quite good with plenty of options, making it a great way to start the day.
Facilities
5.5
Although the pool area and gardens were lovely, I noticed that the pool was out of service during my stay, which was disappointing.
Francis
United States of America,
October
2024
5.4/10
My stay at New Patong Premier Resort was quite enjoyable overall. The location is fantastic, just a short walk from the beach and nightlife. I did notice that some areas, like the fitness equipment, could really use an upgrade. However, the clean rooms, friendly staff, and great on-site dining made up for any minor inconveniences I experienced.
Rooms
7.0
The Superior Double room was spacious, clean, and had a gigantic comfortable bed. The bathroom was a bit worn though.
Service
9.0
The staff were genuinely friendly and professional, always ready to help, which really added to the experience.
Location
9.0
The resort is perfectly located just a 3-minute walk from the beach and 10 minutes from Bangla Walking Street, making it super convenient.
Dining
8.0
The restaurant was great for breakfast with tasty English and Thai dishes. It was also handy not to have to walk far for meals.
Facilities
6.0
While the pool area was charming with plants and koi fish, the fitness equipment was outdated and rusty.
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